Dentist Reviews

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Smile Country Dental Reviews
2016 Jefferson Street, Napa, CA 94559
4.4 / 5
based upon 197 reviews.
5 / 5
based upon 5 reviews.
Posted On: 04/18/2023 I showed up for my appointment yesterday...the place is shuttered/closed! No warning, no call for cancellation and no return on my message. I will not be returning. Patti W website Logo Google Review
Posted On: 04/12/2023 I have tried calling Napa location several times and no answer! My wisdom surgery was scheduled for April 11th I received no call about how much I will be paying out of pocket or any instructions. I have been calling since April 6th to confirm payment & instructions no answer. This is so frustrating as I am a far drive and they don’t even have the decency to call me back or answer I’ve also left plenty of voicemails. Do not recommend so unprofessional. Karla R website Logo Google Review
Posted On: 03/23/2023 I do not recommend Smile Country Dental. I went there for a check up and a regular teeth cleaning. They told me I needed a deep cleaning. It was the most painful cleaning I have ever had. They cleaned half of my mouth and my mouth was very sore for three days I went to another dentist after that, and they gave me a regular cleaning and said my teeth did not need a deep cleaning, I paid my bill in full with a zero balance to Smile Country Dental on 5-4-23. Ten months later on 3-1-23 Smile CountryDental sent me a bill for $60. I called them and they will not credit the $60. I do not owe them anything. DO NOT go to Smile Country Dental. Joan Wayne Bill W website Logo Google Review
Posted On: 01/16/2023 Would not recommend this place, not sure why their rating is so high. I scheduled what I thought was a cleaning but it ended up being a new patient review. After x rays and checking my teeth they go to schedule my cleaning, but their dental hygienist only comes in twice a week so they were booked out by FIVE months! Scheduled the cleaning and when I showed up for it, I was given an unexpected bill because I was schedule not for a regular/annual cleaning but for a deeper clean that insurance would not cover. I was never told that I was scheduled for this type of cleaning instead of an annual and was met with an unexpected bill. There is just a lack of communication and transparency at this office. Sarah website Logo Google Review
Posted On: 11/22/2022 Everyone at Smile Country Dental Napa is so kind and helpful. I highly recommend them. Jill M website Logo Google Review
Posted On: 10/13/2022 Mercedes L website Logo Google Review
Posted On: 08/10/2022 Very friendly and helpful staff! The doctor is very good! And all of my appointments have been on time! Tammy M website Logo Google Review
Posted On: 07/19/2022 My appointment that was booked for over 2 months was cancelled 2 days prior due to a Doctor's medical issue. That's understandable. Next appointment an additional 2 weeks later. No problem. However, for first appointment they only will do X-rays and examination and won't book a cleaning appointment until after this examination because of 'policy' and 'we won't know until we see your teeth how much build up you have..' What? I pressed to go ahead and book a 'longer cleaning session just in case' just to get my appointment locked down, but they weren't able to do that because 'we are really booked out on our dental hygienist.' If this information would have been forthcoming when I booked 2 months ago I would have gone to another provider. They are seemingly over-extended. Ryan C website Logo Google Review
Posted On: 06/02/2022 Smile Country was great! I really appreciated the kind & compassionate care I received. Also, the Dental Assistant was super helpful in explaining things thoroughly so I understood. Very happy to have found them. J. H website Logo Google Review
Posted On: 06/01/2022 Cynthia was great! She explained everything for me, so that I may better understand what’s going on. Lovina A website Logo Google Review
Posted On: 05/24/2022 Cuza H website Logo Google Review
Posted On: 05/12/2022 Great customer service. Everyone is very kind and attentive. Anna C website Logo Google Review
Posted On: 05/10/2022 I would not recommend this place .however the male assistant is great but they never cleaned my teeth and i have dentures so they dont even look nice Judith G website Logo Google Review
Posted On: 04/07/2022 Great customer service. Cynthia the x-ray tech was very helpful. The Dr. Was amazing never had a Dr. Actually show me and In detail what I had with my teeth ! Jose T website Logo Google Review
Posted On: 04/06/2022 Smile Country Dental was an amazing and refreshing experience and that is coming from an individual who can't stand going to them dentist... Super friendly and attenive staff, they where prompt with their schedualing and offered an online pre-appointment paperwork fill-out option which helped them keep their busy office optimised and in turn help me by making the initial appointmen/ X-rays' quick and painless ( no pun intended...)!! Thank you to Cynthia who actually saved my life and put herself in harms way... You know what you did so I won't put you in on blast on the '.WWW.'
🕷️🕸️😉🥰😝 Falon L website Logo Google Review
Posted On: 03/30/2022 Extremely Friendly and Helpful Staff! I felt welcomed and comfortable the entire time I had my appointment and would highly recommend this place to everyone who loves a positive and happy office. Jayro G website Logo Google Review
Posted On: 03/23/2022 Gabriela L website Logo Google Review
Posted On: 03/10/2022 Super friendly staff! Cindy was such a sweet heart and made the experience welcoming. Jeanette V website Logo Google Review
Posted On: 03/09/2022 Deanna M website Logo Google Review
Posted On: 03/03/2022 Heather P website Logo Google Review
Posted On: 03/02/2022 Stellar care!! Soon as you enter, eveything is attuned to connecting with children and making them feel comfortable. The staff are well trained at connecting with kids. My 3 yr old is very wary of strangers, but in her first visit Dr. Michael, Rosie, Stephanie, and others made her feel right at home. It was a great visit! Robert H website Logo Google Review
Posted On: 02/02/2022 The experience was phenomenal. Not only was I taken care of adequately, but they also provide detailed explanations as to what was being done and why it was being done. They went to answer any question I had, thoroughly. I was treated respectfully and I truly appreciate the staff 👍🏽 Ariana G website Logo Google Review
Posted On: 01/24/2022 Smile dental has really nice staff, wait time is reasonable, and I like how they have bilingual staff. Francisca D website Logo Google Review
Posted On: 12/28/2021 Emily V website Logo Google Review
Posted On: 12/07/2021 (Translated by Google) Excellent service from all staff.
Service available in Spanish.

(Original)
Excelente servicio por parte de todo el staff.
Atención en español. PAOLA M website Logo Google Review
Posted On: 12/07/2021 Gerel P website Logo Google Review
Posted On: 11/01/2021 Great friendly staff. 👍 👏 Briana B website Logo Google Review
Posted On: 10/14/2021 Dr. Luque was really nice and explained everything he was doing to me. He also put vitamins on my teeth, which tasted like a pleasant mint flavor. Overall, a great place to go. Nathalie P website Logo Google Review
Posted On: 10/07/2021 This was my first visit to Smile Country Dental. Everyone was very friendly, especially Dr Luque. It was a low stress visit. Nice! Nancy M website Logo Google Review
Posted On: 09/16/2021 This was my first time coming to a dentist that really cared and was gentle and always asked me if i was find and if i needed anything I've been to several dentist and they have never made feel excited to see the dentist and if i have any questions they always have a nice and well explained answers it's just so nice to have nice people that love there job and are very good at doing it.
Thank you so much for making me feel so welcome:) Jasmine C
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Thank you so much. I avoid the dentist at all cost. Everyone made me feel welcomed and very comfortable. I will definitely be returning. Very friendly and experienced staff. Everyone there are very caring and gentle with fast appointment scheduling. I have been to many bad dentists before. I'm so glad I found this place! They also have a discount program if you have no dental insurance! I've already referred 3 people who will be making appointments, I believe one is there as we speak! It was actually FUN going to the dentist! I had no anxiety, no pain, and no problems! Best experience with DDS ever! I had a broken tooth requiring a crown. The process took two appointments - the first appointment I was fitted with a temp crown, the second appt the temp crown was replaced with a permanent. Both appts were great, the dentist and tech were super. My orthodontist is special. She conducts herself with charm and friendliness that are such reassuring traits helping me relax and be fully comfortable in her care. I trust her professional knowledge and skills without reservation. I am so very pleased that she is my orthodontist.

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