Dentist Reviews

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Smile Country Dental Reviews
2016 Jefferson Street, Napa, CA 94559
4.4 / 5
based upon 197 reviews.
5 / 5
based upon 5 reviews.
Posted On: 02/18/2026 We had a great experience at this dental office. From booking the appointment to the day of appointment the front office staff was helpful and made it a great experience for my grandma. She had a cleaning done and an upper partial done and the process was seamless. I appreciate everyone for being so kind and helpful. Alexander S website Logo Google Review
Posted On: 02/18/2026 Great Dental Clinic! The staff is very welcoming and very knowledgeable. I went in to get a cleaning and the hygienist was very nice and helpful. Management made my appointment easy to schedule and called to remind me I had an appointment the week of. Oscar A website Logo Google Review
Posted On: 02/18/2026 Isabel L website Logo Google Review
Posted On: 02/18/2026 Best Dental Care in the Valley, Highly recommend staff is very helpful and friendly / knowledgeable about professional hospitality management. The manager Hilda is very outstanding and really clean/organized with her office. Luis Alberto R website Logo Google Review
Posted On: 02/18/2026 Nathalia R website Logo Google Review
Posted On: 02/17/2026 Worst experience ever!!! Would never recommend this place. I was trying to schedule a new patient appointment with them. You can never get someone on the phone and can only get a response through text messaging, which takes awhile. Unfortunately I had to cancel two appointments due to illness and work!! I only made two appointments in total ever and was told that I cancelled 4 appointments on the day of which is completely false. The only 1 appointment that was cancelled on day of is when I can down with pneumonia. I’m sure they did not want me to show up with pneumonia!! lol was rudely told they would not reschedule me…. Perfect, problem solved!! You did me a favor!! I will choose another dentist. There are plenty of better ones to choose from. I would avoid this place at all costs and don’t waste your time here!!! Jennah K website Logo Google Review
Posted On: 02/06/2026 Hi I came in today to have my lower dentures. Adjusted and lovely miss Amber was the one who was. My poor victim lol I kept having her re-cut and re-shape it I felt. Like I was bugging her but she’s soo darn sweet she totally took the time (however long that potentially could be) to make sure I left happy. Which now I am. She’s always so happy and bubbly she’s amazing KIMMY K website Logo Google Review
Posted On: 02/03/2026 Thanks Lydia you’re the best Aztlan R website Logo Google Review
Posted On: 01/10/2026 Nora R website Logo Google Review
Posted On: 01/09/2026 If you are looking for a dentist keep looking this place is not for you I had the most horrible worst experience ever and I promise I will never set foot in that place again Matt W website Logo Google Review
Posted On: 12/28/2025 They always do a great job and make me feel comfortable. Lanay M website Logo Google Review
Posted On: 11/19/2025 Using instructions on a default phone call to I a I.Tried texting to confirm an appointment after thirty minutes.If not receiving any response from them I quit.This is not good customer service Pamela L website Logo Google Review
Posted On: 10/21/2025 Debby R website Logo Google Review
Posted On: 07/24/2025 The worse experience of my 56 years. It's hard for me to explain, you have to experience the most horrible handle situation, we know that teeth pulling anit like the rides at Disneyland, there is going to be pain with teeth pulling. Begged the densist three times'stop, I don't want to do this ' second time I told her stop she said 'why stop now, we are half way threw.' I told her I didn't want to do, but she still continued the procedure and she should of said 'why stop now, I'm getting paid $3,???! Pulling your teeth.,! Gonzalez-tipton website Logo Google Review
Posted On: 06/30/2025 Top quality customer service and care. Much better than I would expect from a dentist that accepts my MediCal insurance. The furniture in the lobby leaves a bit to be desired, but the office is otherwise clean and well-maintained. Ryan B website Logo Google Review
Posted On: 06/18/2025 this place has amazing customer service and it was super easy to check in. I had to come here to get a tooth pulled. It was a referral from Western dental and it was the best choice. I would rather continue to come here. I’m glad I found this place.!

I will definitely be coming back ! Chelsea R website Logo Google Review
Posted On: 05/21/2025 Front desk hangs up on new patients Johnathan website Logo Google Review
Posted On: 04/30/2025 Absolutely terrible experience the guy on the phone needs more training for sure and stop hanging up on customers if he doesn’t want to help people should be doing other jobs Gabriel B website Logo Google Review
Posted On: 04/30/2025 I had a really positive experience at my dental appointment. Everyone was so gentle and kind, but I'm really frustrated with the aftercare. I've been calling for to get my pain medication prescription for my wisdom teeth, and they either hang up or tell me to wait until the end of the day. I'm in so much pain, and I'm really disappointed with the lack of follow up. Zaira website Logo Google Review
Posted On: 04/14/2025 The man who answered the phone at the front desk had a very bad attitude! I had to repeat every sentence several times, and he hung up my phone directly! They only make quick appointments for new customers, and they always need a long time to make appointments for old customers! Don‘t come again! Yoyo M website Logo Google Review
Posted On: 02/20/2025 Do not recommend. My daughter went to this office for her wisdom teeth removal. She was seen mid morning on a Friday. She was given nitrous to help calm her. Then almost immediately they started giving her the 12 injections with no numbing paste. Which was extremely painful and uncomfortable. The visit went mostly smoothly however the after care was terrible. I was told her prescription would be sent to the pharmacy for us to pick up once we returned to our home town. We double checked the pharmacy info was correct. Our drive home took a few hours. Upon arriving at the pharmacy I was told they hadn't received any medications for her yet. I immediately called the office to find out they had closed at 3, it was 3:25. I left a message on the emergency line. I was hoping this would result in a call back from the doctor or office manager and meds being sent, but we received nothing. I then had to take my daughter to the ER to get her pain meds as she was downright miserable at this point. It wasn't until Sunday that we got a auto call from the pharmacy that her meds were ready. Since it was a Sunday we weren't actually able to get anything until Monday. Once we were actually able to get her medication I was surprised it was not just pain meds but it was 4 items total! An antibiotic, a steroid for swelling, an oral rinse and Motrin (totally inadequate for the procedure) . I never received a call from the office checking in on my daughter or letting us know what the issue was. I called to speak with them regarding everything that happened, was told the manager would be calling me back as she was busy. Tomorrow will be a week and we still have not heard from them. Megan Hall J website Logo Google Review
Posted On: 02/14/2025 They never answer the phone so it takes MONTHS to get an appointment. Liberty W website Logo Google Review
Posted On: 01/28/2025 I had a great first visit to this office.

Second visit with new insurance. I called insurance and gave them this address (Smile Country Napa) to verify they were in the network. They said yes. I also saw a logo on the smile country website showing they accepted my new insurance.

However, when the actual bill came, they said I visited some contractor that works for some other doctor than Smile Country Dental, so I got stuck with the bill.

That sucks. But since my insurance doesn't work here (despite what everyone says), I won't be coming back. Tim S website Logo Google Review
Posted On: 10/23/2024 I hardly ever leave bad reviews, but BE WARNED- no matter how many times I try to get in contact with this office they never answer or respond to their texts which is how they prefer you contact them for an appointment. I have about 7 text messages that have gone unanswered and 3 voicemails. This is no way to run a business. Laurynn D website Logo Google Review
Posted On: 10/16/2024 I hate this office. I have medi-cal and delta dental and I was insured that I would not have pay anything and I have already paid $200 out of pocket and when I called denti-cal I found out that I should not be charged that my insurance tried to call the office multiple times and they declined the call. And now they are asking for more money. Hell no. Do not go here they are unorganized and don’t know how to run a business. One I get my money back I won’t be coming back. Sarah C website Logo Google Review
Posted On: 09/18/2024 I love it here already! They were super friendly and very Thorough! I would definitely recommend smile country to my friends a d family! Sara H website Logo Google Review
Posted On: 09/12/2024 This place is the best! Staff is super friendly, appointments are honored and they take all types of insurance. Ron made my root canal go from bad to rad. Overall one of the best spots to get dental work done in Napa. Highly reccomend Smile country dental. Giovanni G website Logo Google Review
Posted On: 09/07/2024 Impossible to get an appointment or even a callback from these people. I have submitted MULTIPLE online requests for an appointment, and also called the number provided for the Napa office and was subsequently placed on hold for ten minutes with no response 😤 Not worth the time I've already wasted... Adam R website Logo Google Review
Posted On: 09/03/2024 If I could give zero stars I would!

Completely unprofessional ! I initially came to that Dental facility for a root canal since my insurance would cover not only the procedure but the crown as well. I scheduled an appointment with SMILE COUNTRY DENTAL IN NAPA since they stated they do expect my insurance but I would be place on a waitlist once the dentist approves the procedure IF he approves the procedure. I attended my initial appointment, they take Dental X-rays, the initial asian Dentist that enters the exam room reviews the X-rays then states that he’s Declining the root canal and explains that I’ll have to pay something when leaving the appointment which through me off entirely. He stated that I’d have one or two options which is proceeding with a stay plate/denture, and the second option was implants, which are completely expensive(of course) . Upon leaving the initial appointment I asked the front desk why I was required to pay one or the other since I’ve had an extraction before covered by my insurance, not having to pay out of pocket for anything. Least to say the front desk didn’t provide a valid answer as to why I was required to pay for either a stay plate or an implant, being that I had to go to work I placed $225 down for the stay plate (half of the cost, $450 exactly) brushed it off and went about my way still confused KNOWING I’ve had an extraction done before not paying a dime .

Aug 17,2024 The day of extraction :
Upon checking in I inquired to the front desk about the “stay plate” and having to pay the remaining balance of the $450 since I don’t see anything on the paperwork indicating I placed half the money down for this so call “stay plate “ that I oh so needed. Both front desk receptionists look at one another completely confused and crazy like they don’t even know what I’m talking about. At this point I’ve had it, I had complete attitude rightfully so! Come to find out ACCORDING TO SYLVIA THE MANAGER the prior Dentist didn’t complete the record & ON TOP of not completing the record they DIDN’T SEND OUT THE MOLDING NEEDED FOR THE STAY PLATE THAT I OH SO NEEDED 3 FREAKIN WEEKS LATER. I immediately request my money back. Mind you, I’ve been waiting 3 weeks w/consistent pain in my mouth for them to not only tell me they didn’t submit my molding for the stay plate but I ACTUALLY DIDN’T NEED A STAY PLATE WHICH WAS MY INITIAL QUESTION TO THEM.

Surgeon, Great! Assistants, Great ! Front desk/MANAGER and initial dentist HORRIBLE!

IT’S LIKE PULLING TEETH JUST TO GET MY MONEY BACK! The manager is completely unprofessional, doesn’t return your calls and is horrible at her job. It’s now September 3 and I’m just now getting my money back after being ignored & having my husband call. I should call BBB and other sources to complain. Save yourself!

When one too many state your front staff are horrible, it’s time to take that hint ! Clearly the customer isn’t wrong in this case!! Maree J website Logo Google Review
Posted On: 07/10/2024 It was Great service, excellent lovely personnel Miriam M website Logo Google Review
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Thank you so much. I avoid the dentist at all cost. Everyone made me feel welcomed and very comfortable. I will definitely be returning. Very friendly and experienced staff. Everyone there are very caring and gentle with fast appointment scheduling. I have been to many bad dentists before. I'm so glad I found this place! They also have a discount program if you have no dental insurance! I've already referred 3 people who will be making appointments, I believe one is there as we speak! It was actually FUN going to the dentist! I had no anxiety, no pain, and no problems! Best experience with DDS ever! I had a broken tooth requiring a crown. The process took two appointments - the first appointment I was fitted with a temp crown, the second appt the temp crown was replaced with a permanent. Both appts were great, the dentist and tech were super. My orthodontist is special. She conducts herself with charm and friendliness that are such reassuring traits helping me relax and be fully comfortable in her care. I trust her professional knowledge and skills without reservation. I am so very pleased that she is my orthodontist.

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